PRIVACY POLICY 

 

This Privacy Policy governs the manner in which eDiner collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.ediner.co.uk website and eDiner app (“Site”). This privacy policy applies to the Site and all products and services offered by eDiner. 

 

Personal identification information 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

 

Non-personal identification information 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. 

 

Web browser cookies 

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. 

How we use collected information 

eDiner may collect and use Users’ personal information for the following purposes: 

· To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently. 

· To improve our Site. We may use feedback you provide to improve our products and services. 

· To run a promotion, contest, survey or other Site feature 

· To send Users information they agreed to receive about topics we think will be of interest to them. 

· To send periodic emails. We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, please email us at support@ediner.co.uk 

 

How we protect your information 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. 

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. 

 

 

Retention of your information 

We will not retain your information for any longer than we think is necessary. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘How we use collected information’ section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes. 

 

When determining the relevant retention periods, we will take into account factors including: 

· our contractual obligations and rights in relation to the information involved; 

· legal obligation(s) under applicable law to retain data for a certain period of time; 

· statute of limitations under applicable law(s); 

Otherwise, we securely erase your information where we no longer require your information for the purposes collected. 

 

 

Disclosure of your information 

 

The information we collect about you will be transferred to and stored on our servers located within the EU. We are very careful and transparent about who else your information is shared with. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. 

 

Sharing your information internally 

We share your information with other eDiner group companies only where necessary for the purposes set out above 

 

Sharing your information with third parties 

We share your information with third party service providers. The types of third party service providers whom we share your information with includes: 

· Payment providers (including online payment providers and fraud detection providers): for the purposes of providing services to us, for example when they process information such as credit card payments for us, provide support services to you or carry out fraud checks for us; 

· IT service providers (including cloud providers): for the purposes of data storage and analysis; 

· Restaurant partners: that you have placed your order with so that they can fulfil your order, be made aware of any food allergies you have volunteered to tell them about, resolve issues, or improve their services; 

· Riders: so they can deliver your order to you; 

· Customer support partners: who will help us to resolve any issues you may have with our services; and 

· Marketing and advertising partners: so that they can ensure that you see advertising which is more relevant to you and send you email marketing on our behalf. 

 

eDiner will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy when it is transferred to third parties. If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors. 

 

We may also share your information: 

* if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention; 

* in order to enforce our contractual terms with you and any other agreement; 

* to protect the rights of eDiner, restaurant partners, riders, or others, including to prevent fraud; and 

* with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police. 

 

Your rights 

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below. 

1. The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy. 

2. The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch by emailing us at support@ediner.co.uk. 

3. The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us by emailing us at support@ediner.co.uk. 

4. The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by emailing us at support@ediner.co.uk. 

5. The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information. When processing is restricted, we can still store your information, but will not use it further. 

6. The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with the national data protection authority. 

7. The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time. You can do this by emailing us at support@ediner.co.uk. Withdrawing consent will not however make unlawful our use of your information while consent had been apparent. 

8. The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences or disabling cookies as set out in sections 7 and 8 above. 

 

Compliance with children’s online privacy protection act 

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. 

 

Changes to this privacy policy 

eDiner has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. 

 

Your acceptance of these terms 

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. 

Contacting us 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@eDiner.co.uk